Privacy policy

We will always inform you clearly about what information we collect, what we do with it, who we share it with, and who you should contact if you have any questions.

Through this Policy, it is hereby stated that the personal data of the clients/suppliers of Tallers Ribacar SL will be processed in accordance with the principles of transparency, purpose limitation, data minimization, accuracy, integrity, and confidenciality, as well as in compliance with the other obligations and safeguards established in the GDPR (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data.

In order to comply with the aforementioned regulation and to help the client or user of any Product or Service understand how their personal data is collected, used, processed, and protected, we inform you of the following aspects related to your right to personal data protection.

Contact information, such as name, email address, and phone number.
Corporate data, such as company name, job title, workplace, and country.
Repair or maintenance data, such as tracking and recording activities (including warranty-covered claims) carried out in relation to machinery repair or maintenance.
Financial data, such as payment or credit information and bank account details.
Contractual data, such as purchase orders, contracts, and other agreements between you and Tallers Ribacar SL.

Tallers Ribacar SL will process your personal data based on any of the following legal grounds and for the following purposes; further details are provided bellow.
Legal obligation For example, Tallers Ribacar may be legally required to report transactions to the Tax Agency, which would require Tallers Ribacar to process your personal data.
Contractual obligation For example, Tallers Ribacar may be required to process your personal data in order to fulfill the terms and agreements of a purchase order or service contract that you or your company have signed.
Legitimate interests Tallers Ribacar’s legitimate interests include the interest in managing its daily operations in accordance with fair and lawful business practices, including the management of its relationships with customers in order to fulfill contracts to which you or your company are a party and/or to take necessary steps prior to entering into a contract with you or your company.
In exceptional cases, and only when no other legal bases can be applied, Taller Ribacar may separately request your consent to process your personal data for the purposes indicated below. If you give your consent, you will always have the right to withdraw it.
Promotional communications and marketing purposes, such as sending information about our services, promotional and advertising materials, and invitations to events organized by us or by external companies with whom we collaborate.
Customer survey purposes, such as end-consumer satisfaction surveys, dealer satisfaction surveys, product quality surveys, and surveys aimed at process improvement.

Tallers Ribacar will primarly obtain your personal data from you and your company (excluding financial data in the latter case). We may also obtain your personal data from the company that sold you a Tallers Ribacar product or service.

Certain personal data is necessary for Tallers Ribacar to interact with its customers for business purposes. Failure to provide personal data will prevent the processing and delivery of the products and services that you or your company may expect from Tallers Ribacar.

Tallers Ribacar will generally not share your personal data with anyone unless required to do so by law or regulation. However, if necessary to fulfill the purpose of processing your personal data, Tallers Ribacar may share your personal data with other Tallers Ribacar distributor companies, including companies located outside the European Union (EU) or the European Economic Area (EEA). Tallers Ribacar may also, if necessary to fulfill the purpose of processing your personal data, share your personal data with other companies and external providers, including companies and providers located outside the EU or EEA.
Tallers Ribacar will ensure that appropriate security measures are in place to provide adequate levels of protection for your personal data in accordance with applicable data protection laws. If you have any questions regarding data transfers, please contact Tallers Ribacar’s data protection officer.

Tallers Ribacar will retain your personal data for as long as necessary to fulfill its legal or contractual obligations, taking into account, for example, the contractual period and requirements related to warranty and product liability. Your data will never be kept longer than is necessary to fulfill the purposes for which it was collected.

You have the right to request from Tallers Ribacar information about the personal data processed and access to such personal data. You also have the right to request the correction of your personal data if it is inaccurate and the deletion of your data. Additionally, you have the right to request the restriction of the processing of your personal data, meaning you can ask Tallers Ribacar to limit the processing of your personal data under certain circumstances. You also have the right to object to processing based on legitimate interests or to processing for direct marketing purposes. Furthermore, you have the right to data portability (transfer of your personal data to another controller) if Tallers Ribacar’s processing of your personal data is based on your consent or a contractual obligation and is carried out in an automated manner.
You also have the right to file a compliant with a supervisor authority regarding any concerns you may have about Tallers Ribacar’s processing of your personal data. For more information about these rights and how to exercice them, please contact Tallers Ribacar’s data protection officer.

Data Generated by the Vehicle
If the data generated by the vehicle can be linked to you as an individual, such data will be considered personal data. Tallers Ribacar will process the following categories of personal data generated by the machine. Please note that Tallers Ribacar will no necessarily process all the data listed below.
Driver behavior and performance, such as driving patterns, real-time location and geolocation data, and instrument panel language settings.
Vehicle identification number, such as the vehicle ID (including VIN and chassis ID), IP number, and MAC address.
Vehicle performance data, such as technical vehicle data, information about vehicle components, and fault codes.
Data on vehicle usage, such as the number of hydraulic movements, turning radii, seeding hectares, and operating hours.
Environmental data, such as road conditions and environmental conditions.

Legitimate Interests of Tallers Ribacar
Tallers Ribacar constantly strives to develop and offer advanced and innovative products and services. Through continuous evaluation and analysis of data from vehicles in operation, Tallers Ribacar is able to develop and improve its products and services. Therefore, Tallers Ribacar will process data generated by the vehicle in order to:
• Conduct research and development tasks to improve and maintain current products and services and develop new ones.
• Troubleshoot quality issues in vehicles.
• Manage warranties.
• Manage product liability claims for defective products.
• Carry out monitoring of compliance with regulations and contracts.
• Perform diagnostics and proactive maintenance.
• Advise customers on products and services that may suit their needs, taking into account the performance and usage of their vehicles.
Tallers Ribacar will process data generated by the vehicle based on its legitimate interest in carrying out such processing. Tallers Ribacar’s legitimate interest includes the interest in managing its daily operations concerning safety issues and matters related to warranty and product liability. Additionally, Tallers Ribacar’s legitimate interest includes the interest in improving its products and services based on data from their current performance.

Tallers Ribacar may process data generated by the behicle’s engine in order to comply with the approval regulations of EU Directive 2007/46/EC and other applicable legal obligations.

Tallers Ribacar will obtain your personal data from the vehicle either interactively through the wireless network of by using diagnostic tools.

Tallers Ribacar will generally not share your personal data with anyone unless required to do so by law or regulation. However, if necessary to fulfill the purpose of processing your personal data, Tallers Ribacar may share your personal data with other Tallers Ribacar distributor companies, including companies located outside the European Union (EU) or the European Economic Area (EEA). Tallers Ribacar may also, if necessary to fulfill the purpose of processing your personal data, share your personal data with other companies and external providers, including companies and providers located outside the EU or EEA.
Tallers Ribacar will ensure that appropriate security measures are in place to provide adequate levels of protection for your personal data in accordance with applicable data protection laws. If you have any questions regarding data transfers, please contact Tallers Ribacar’s data protection officer.

Data related to a specific machine will be processed throughout the expected lifespan of that type of vehicle, which could be up to 25 years.

You have the right to request from Tallers Ribacar information about the personal data processed and access to such personal data. You also have the right to request the correction of your personal data if it is inaccurate and the deletion of your data. Additionally, you have the right to request the restriction of the processing of your personal data, meaning you can ask Tallers Ribacar to limit the processing of your personal data under certain circumstances. You also have the right to object to processing based on legitimate interests or to processing for direct marketing purposes. Furthermore, you have the right to data portability (transfer of your personal data to another controller) if Tallers Ribacar’s processing of your personal data is based on your consent or a contractual obligation and is carried out in an automated manner.
You also have the right to file a compliant with a supervisor authority regarding any concerns you may have about Tallers Ribacar’s processing of your personal data. For more information about these rights and how to exercice them, please contact Tallers Ribacar’s data protection officer.